ISO 10002:2018 (Guidelines for Complaints Handling in Organizations)

The Customer Satisfaction standard, ISO 10002:2018 helps organizations to identify, manage and understand how successfully they deal with their customers’ complaints.

Manage customer complaints effectively and you’ll have more chance of meeting their expectations as well. And you can quickly turn customer complaints into customer satisfaction instead – especially when you view complaints as an opportunity to improve what you do and how you do it. ISO 10002 for customer satisfaction can help you to achieve this whatever the size or nature of your business. The customer complaints management system is a basic but essential requirement for any business – especially businesses that want to become and remain successful.